Frequently Asked Questions
Everything you need to know about your journey to glowing, healthy skin.
Are Image Skincare products suitable for sensitive skin?
Yes, we offer specialized lines like ORMEDIC and VITAL C that are formulated with soothing botanicals and antioxidants specifically designed for sensitive or sensitized skin.
Do you test your products on animals?
No, Image Skincare is a cruelty-free brand. We do not test our products or ingredients on animals, and we maintain high ethical standards throughout our supply chain.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
We want you to love your skin. If you are not satisfied, we accept returns on new or gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Can I use Image Skincare products while pregnant or breastfeeding?
While many of our products are safe, we recommend consulting with your physician before using products containing active ingredients like Retinols (IMAGE MD or Ageless lines) or Salicylic Acid.
Do your products contain parabens or phthalates?
No, all Image Skincare products are formulated without parabens, phthalates, mineral oils, artificial fragrances, or synthetic dyes to ensure the cleanest professional results.